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Managing subscriptions in RuStore Console

In RuStore Console, you can view and manage subscriptions that users purchased in your app integrated with Pay SDK — only subscriptions created via Pay SDK are available.

Access requirements​

In RuStore Console, subscription management is available to users with the following roles:

  • company owner;
  • administrator;
  • financial manager;

The subscription management functionality appears in the console only after monetization is enabled.

  • If monetization is not enabled, the app owner will be prompted to enable it. Users with other roles will see a notification that monetization must be enabled by the owner.

Available features​

Viewing and filtering subscriptions​

The console interface shows all subscriptions sold in your app. Search is performed by Purchase ID (purchase ID), and you can filter subscriptions by the following parameters:

  • Product ID — a unique product code that you set when creating a subscription in RuStore Console.

  • Activation date — the date when the user purchased the subscription.

  • Subscription status — the current state of the user’s subscription:

    • Active — the subscription is valid and access to content is available.
    • Paused — the payment failed and the subscription is temporarily paused.
    • Cancelled — the subscription was cancelled by you or the user.
    • Stopped — charge attempts have ended — the subscription stopped automatically.

  • Product title and description — the data you specified when creating the subscription.

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    How to find the purchase ID

    • Purchase ID is a unique transaction number that you can find:
    • via RuStore SDK in purchase information;
    • in the receipt sent to the user after payment;
    • in the user profile in RuStore in payment history.
    • Receipts can also be found in VK Messenger under Business notifications — RuStore notifications.

Subscription details​

You can get detailed information for each subscription:

  • Activation date and time — the exact moment when the subscription starts.

  • Next charge date (“Active until”) — the date when the next automatic charge for the subscription will occur. If auto-renewal is disabled, the subscription ends on the paid period end date with no further charges.

  • Subscription period — the stage of the subscription lifecycle:

    • free — trial free period.
    • starter — subscription period with a promo price.
    • main — main period with regular charges.
    • grace — a grace period after a failed charge attempt, during which the subscription is considered active but payment has not been received yet. The user retains access, and charge attempts continue.
    • hold — a period during which the subscription is considered inactive due to inability to charge payment. Access to the subscription is lost, but charge attempts continue.
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For grace and hold periods: In these periods, charge attempts continue for the duration specified when creating the subscription (for example, if grace and hold periods are set to 7 days each, charge attempts will be performed daily during these 7 days). More details:

  • Payment history — a list of all payments with dates and statuses.

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Managing auto-renewal​

In the console, you can disable subscription auto-renewal. If auto-renewal is disabled, the subscription ends on the paid period end date with no further charges.

You can disable auto-renewal in two ways:

1. From the subscription list​

  1. Go to the Sold subscriptions section in the Console.
  2. Find the required subscription in the list.
  3. In the Auto-renewal column, select Disable auto-renewal for the corresponding subscription.

2. From subscription details​

  1. Open the Sold subscriptions section and select the required subscription.
  2. On the subscription details page, find the Auto-renewal block.
  3. Click Disable auto-renewal.
Important

Disabling auto-renewal does not immediately end the subscription. The user will continue to have access to content until the end of the paid period.

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Disabling auto-renewal is also available via API (see Cancel subscription)

Refunds​

In RuStore Console, there are two refund scenarios for an individual subscription payment:

  1. Via the “Payments” section
    You can issue a refund directly from the payments section.

  2. Via subscription details

    • Open the required subscription.
    • At the bottom of the page, you will see the list of payments for this subscription.
    • Select the required payment to open its details.
    • Issue a refund.

Both ways let you quickly issue a refund for a specific subscription payment.

Attention

Refunding a payment does not cancel the subscription and does not affect its further lifecycle.
After a refund, the user retains access until the end of the paid period, and on the next charge date the payment will be processed as usual.

See also​